ReportingBugs – Korsakow V IDE – Trac

Context Navigation

Here are the steps to take and the information to include when reporting problems:

A description of the problem. Usually just a brief description in your own words what you were attempting to do when the problem happened
- Trying to edit a Snu
- Trying to import a K3 project
- Trying to export
Korsakow log file
- In the Help menu, select "Show Log", you should see a file called "korsakow.log". You can simply attach this file to your report.
Your project file, usually called "Korsakow.krw"
If the problem occurred when playing an export, include the "project.xml" file
- Look in the export directory for "data/project.xml"
If the project was imported from a K3 project include "database.txt" and "interfaces.txt" files.
If you think the problem is related to video files, there a few options
- If the file is fairly small (less than 5MB) you can include it if you wish
- In many cases, especially exporting problems, a small extract of the video file will do. If you have access to video editing software you can include a small sample that is at least one second long.
- If you do not wish to share the video content, you can also try to send a one second clip that doesn't reveal anything, for example if there are parts that are all black or unidentifyable.

All in all you should assemble your materials in a folder you create, compress the folder and send it.

Here is a sample directory listing of a bug submission: MyBugReport.zip

Description:

I was trying to export a k3 project and when I played it back the video was blank.

Files: